Rashi Gupta

Chief Data Scientist and Co-Founder,

Latest Articles By Rashi Gupta

For Contact Centers, How Does Digital Transformation Appear In 2022?

AI and Automation are leading-edge, intuitive technologies for digital contact centers that eliminate mundane tasks and speed up resolutions of customer queries.

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Here's How Contact Centres Are Using AI To Solve The 'Voice Problem'

Artificial intelligence and machine learning-based voice analysis models have become highly sophisticated to address contact centres' 'voice problem'.

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