Swiggy, a food delivery platform, said that it had paid a total of Rs 31 crore in claim amounts to its delivery partners in FY23.

Swiggy has been providing insurance to its delivery partners since 2015. It has now partnered with Reliance General Insurance to cover health insurance, personal accident and accidental death, and mobile phone damages. The food delivery platform has around three lakh delivery partners across 500 plus cities across the country.

Mihir Shah, Head of Operations at Swiggy said, "Delivery partners are the backbone of our service. There is a common misconception that since they are not employees, they do not have access to healthcare support from Swiggy. For several years now, we have provided carefully considered insurance and other benefits to our delivery partners and their families. Swiggy remains committed to providing industry-best safety and well-being practices to our delivery partners."

Along with hospitalisation and OPD coverage, Swiggy delivery partners receive Rs 10,00,000 in case of fatalities. The company claims that 96 per cent of the claims get settled within seven days.

The food delivery platform said that the delivery partners and their dependents have access to free and on-demand ambulance service and cashless claims at over 8000 network hospitals across India. Moreover, Swiggy introduced a two days of "paid period" time off every month for its women delivery partners in 2021.