Zendesk, a software-as-a-service (SaaS) platform, recently stated that it will lay off 8 per cent of its workforce, or approximately 320 workers, because macroeconomic conditions have not changed. It said to have in an increasingly competitive marketplace.
He told in an email to the employees, “At the same time, our customers are navigating massive shifts in how they do business, including increased pressure to deliver profitable growth and leveraging fast-advancing technology like generative AI."
Each impacted employee will receive three months of basic salary/on-target earnings plus one week for each full year of service, job search tools, a prorated share of the yearly bonus payable at target, 60 days of vesting cash, and health insurance benefit coverage.
The CEO said, “In some countries, this process, including notifications about potential role impact, will take longer due to local requirements and practices."
Zendesk was acquired for USD 10.2 billion in cash by a group led by global investment firms Permira and Hellman & Friedman in June of last year.
Zendesk kicked off the customer experience revolution in 2007 by allowing any business anywhere in the globe to take their customer service online.