Tech Mahindra, a provider of digital transformation, consulting and business re-engineering services and solutions announces a strategic partnership with Quantre Solutions, a customer communications management consulting service provider headquartered in the US. The combined efforts will focus on modernizing the customer communications industry to deliver superior customer experience across industries such as financial, insurance, and healthcare industries, to name a few.
The partnership will allow enterprises to develop processes into operating standards through cloud-native microservices including customer communication management (CCM), customer experience management (CXM), cloud-based ETL and data integration service and Functions-as-a-Service (FaaS).
Jinender Jain, Head of Sales for UK and Ireland, Tech Mahindra, said, “The customer communication industry is steadily growing as omnichannel marketing and customer experience management are becoming increasingly advanced with workflow automation for consistent and personalized customer experiences. Organizations can utilize the latest cloud-native microservices and industry offerings, such as document reengineering and content migration tools, to accelerate implementation timelines in the customer journey. Our partnership with Quantre Solutions is a step forward in enabling the implementation of various channels an organization can leverage to communicate with their end customers.”
Scott Mulkey, EDP, COO & Partner, Quantre Solutions, said, “It is an exciting time in our industry as customer communications management and customer experience management converge. Digital transformation opportunities are bringing together regulatory communications and marketing messages to meet business requirements and customer demands. As more cloud-native microservices are introduced, industry services providers need to evaluate the new capabilities. For these reasons and more, I am excited about Quantre Solutions’ partnership with Tech Mahindra and how it will help our customers achieve their business goals in the US and UK.”