Global hospitality technology company OYO has launched a virtual front desk solution for its partner hotels in the UK. Powered by GPT-4, the solution will eliminate waiting time for its customers offering a quick 5-minute check in experience, help and guide international travellers who do not speak the local language and will also lead to faster response and resolution. The initiative is in line with OYO's continuous efforts towards increasing operational efficiency of hotel partners by empowering them with latest technological tools, according to the company.
Furthermore, the company claims that the system automates payment collection, streamlining the entire process for a hassle-free experience. ChatGPT4 also analyses guest preferences to provide tailored recommendations for activities, dining, and local attractions.
Talking about self-check in, Gautam Swaroop, CEO- OYO International said, “Guest facing tech such as the Contactless Self Check-in solution is not only important for enabling a seamless experience for guests, but also helps drive bookings and provides revenue-enhancing solutions for our hotel owners. The virtual front desk serves as a powerful tool that provides guests personalized hotel recommendations, exclusive offers, and seamless navigation. This also contributes to boosting bookings on OYO's own platforms, creating an additional revenue stream for hotel owners.”
Puneet Yadav, Head – OYO UK added, “There has been an increasing shift in consumer behaviour where they prefer digital-first interactions, convenience and personalisation. This has steered the hospitality industry towards the adoption of guest-facing technology. At OYO, we have made a conscious effort to advance our tech stack to keep up with new customer demands and advanced technologies.”
OYO UK recently said that it will be adding over 50 hotels to its portfolio in the UK in 2023. OYO currently has over 160 small hotels in over 65 cities in its network in the UK. London, Birmingham, Torquay, Great Yarmouth and Manchester are the top markets for OYO in UK and it further plans to expand and focus on Leeds, Brighton & Plymouth in 2023.