Food delivery services in Mumbai faced disruption as delivery workers initiated a strike, calling for improvements in incentives and working conditions. Organised by multiple associations, including Shiv Sena-affiliated Rashtriya Karmachari Sena and the Indian Federation of App-based Transport Workers (IFATW), the strikes started on Sunday.
Thousands of Swiggy and Zomato delivery workers participated in the strikes, highlighting their demands for better distribution of orders, optimised pickup and drop distances, comprehensive insurance coverage and fair access to incentive programs. Additionally, IFATW has advocated for a Social Security Bill similar to Rajasthan's recent legislation and the establishment of a "tripartite board" involving aggregators, worker organisations and the government to implement worker schemes.
Complaints regarding service disruptions flooded social media, with users questioning why orders were still being accepted during the strike. Both Swiggy and Zomato have remained silent on the matter, not providing any comments regarding the strikes.
In a previous incident in April, Blinkit, a Zomato-owned quick commerce platform, witnessed delivery workers striking due to changes in the payout system.
The Rajasthan Platform Based Gig Workers (Registration and Welfare) Bill, 2023, passed in July, is considered the first legislation in India to safeguard gig workers.