San Jose/Bangalore, Mar 12, 2021: Hiver, the world’s first Gmail-based customer service
solution, announced the appointment of Kumar Shailove as Vice President of Engineering.
Kumar is a veteran of prominent technology companies including InMobi, Digital Guardian,
Expedia, and Adobe.
Kumar will work closely with founders Niraj Ranjan Rout and Nitesh Nandy in building up and
scaling the company’s fast-growing technology team. He brings over 16 years of in-depth
domain knowledge and technical proficiency to Hiver.
Kumar served as the Director of Engineering for InMobi’s Demand Side Platform. In his time at
InMobi, he oversaw the engineering team that built the Demand Side Platform, defining the
medium and long-term tech strategy and roadmap for the organization while closely working
with technology partners to co-build tech solutions for complex business problems.
He also led the development of a high-scale distributed Ad Serving and Bidding Platform for
processing 1 Million Ad Requests per second and more than 10 Terrabytes of data.
Prior to his time at InMobi, Kumar served as an Engineering Manager at Digital Guardian
(through the acquisition of Armor5), the manager for Package Discover Services at Expedia
Inc., and as a Senior Lead at Adobe on the LM Service team.
Kumar holds a Master’s and a Bachelor’s degree in Computer Science from the University of
“Kumar brings to the table a high level of expertise in development, management, and
maintenance of highly scalable systems. His expertise will be extremely valuable to us as we
continue to grow faster and fulfill our vision to help businesses deliver great customer service
using Gmail,” said Niraj Ranjan Rout, the co-founder and CEO of Hiver.
“I am excited about the opportunity to lead the engineering team at Hiver. I look forward to help
scale the product while following the highest standards of engineering excellence,” said Kumar,
on his appointment. “It’s my goal to contribute to Hiver’s success by creating a culture that
attracts and inspires the kind of world-class engineering talent that will further strengthen Hiver’s
vision to become a leading customer service platform,” he added.
Kumar’s addition to the team comes at an exciting time for Hiver. Recently, Hiver announced it
had raised $4 million in debt financing from Singapore-based debt fund Mars Growth Capital to
ramp up growth.
Hiver is the world’s first Gmail-based customer service solution. It helps teams across the
organization collaborate on shared inboxes like services@, orders@, support@.
It is the most frictionless, natural way for teams to handle customer email communication as it
works right inside Gmail. It helps teams collaborate better and make sure all queries are
answered on time by the right people.
More than 1,500 companies of all sizes from over 30 countries use Hiver every day to manage
their customer communication, some of which include Vacasa, Upwork, Flexport, Harvard
University, and Kiwi.com.