Gyde, a Pune based startup that has built a set of AI-based tools to educate software application users to drive actions for better on-boarding, adoption, engagement, and customer success, has picked up $250K in seed funding from Better Capital & Ashish Achrekar, CEO of Rica Analytics Inc. With this funding, the startup plans to accelerate the product development, acquire customers globally and deliver personalized help to a vibrant community of software users. Started By Prasanna Vaidya and Shubham Deshmukh in 2019, Gyde has been working with enterprises & growing companies with a vision to assist software users like never before. It has customers and partners in more than 6 countries & counts as a global asset management company, life insurance giant in India, HR & learning management systems, collaboration platforms as it’s customers.
Gyde Platform lets anyone within an organization create guides in a code-free manner to empower application users with up-to-date assistance needed while using the applications. Gyde’s aim is to make software users more efficient & successful that in-turn will help businesses to realize productivity gains from their digital investments faster. The product currently integrates with web-based, android & iOS applications. Businesses across the globe are investing billions of dollars every year to purchase the software. More than 30% of this software never gets used as it's difficult to understand & use. Moreover, in a world where software changes every month, it's nearly impossible for the help & user training content to keep pace.
This is creating a huge impact on the efficiency of the users and the ROI expected from these applications. With Gyde, there will be a drastic reduction in the need for classroom training, maintenance of lengthy user manuals & reliance on support teams. Gyde also improves the user experience multifold and makes applications self-serve. "Businesses understand that providing to-the-point, personalized assistance to the application users is the key to achieve digital transformation in office+remote work environment," said Prasanna Vaidya, Gyde CEO & Co-founder, adding, "User assistance is now at the core of their strategy while deploying & managing the applications for their employees, vendors, contractors, agents, everyone!"
“Gyde is re-imagining the Microsoft Paperclip for the modern world where digitization is at an all-time high and companies struggle to help their users keep pace with the new applications and workflows. With Gyde, B2B, as well as B2C companies, can deliver rich step-by-step voice assistance, byte-sized training videos & how-tos at the point of trouble. We partnered with Prasanna and Shubham at the founding stage and are excited to see them build Gyde into a category leader”, said Vaibhav Domkundwar of Better Capital, an early backer of breakout companies like Open, Teachmint, Khatabook, Vauld, and others. The startup caters to mid-sized enterprises, cloud-based applications, homegrown applications and others looking to improve user efficiency. The company has also recently launched Gyde mobile SDKs and ready-to-use guides for platforms like SAP SuccessFactors, Salesforce, Zoho CRM, LinkedIn Sales Navigator & Microsoft Dynamics. Additionally, their platform is being used by growing SAAS companies in CRM, HR tech, collaboration space.