Foodtech startup records 3X jump in the business post-lockdown

Overall business increased by 230% and transaction by 200% during lockdown with monthly customer repeat rate of 80%, the startup further plans to expand services in Southern & Western India.

Gurugram, 28thOctober 2020:, a specialist online retailer of fish and seafood, has recorded a tremendous growth trajectory of 3X in the business post-lockdown. The company has witnessed an increase of 230% in its overall business and transactions grew by 200% during the lockdown. Apart from the company’s plan to expand the services in Southern & Western India, is gearing up to achieve over $10 million revenue in FY 22. The company is also in advance talks to close Series A funding round. 

The Gurugram headquartered company started in 2018 in Kolkata, the most competitive market for the category, the company has expanded its operations to three of the metros including Delhi NCR, Mumbai and Hyderabad within a time span of two years. In last 6 months, team Jalongi has grown by 60%, to facilitate growing base of customers with a seamless and safe delivery experience. 

During pandemic, to ensure the safety of its customers and employees, Jalongi introduced contactless and cashless delivery services along with stringent safety policy and guidelines at its distribution centres. Apart from safety gloves, masks and carry bags for a safe last mile delivery experience, all the associates and executives at Jalongi are constantly tested for body temperatures and are provided with vitamin C tablets daily for immunity.

Sharing the details,Dippankar S Halder, Founder, Jalongi.comsaid, ‘We have witnessed a robust growth in the past few months since the lockdown was first announced. We are continuously adapting the dynamics of the pandemic situation amending necessary changes in our services and business. We aim to offer a safe, hygienic and fresh marine produce across to our customers. We have not only seen an increase in our new customer data base but have also registered and maintained a healthy monthly customer repeat rate of 80% all this while. We strive to support ‘Indian Blue Revolution’ to organise the enormous industry of fish and seafood. We have robust plans to bolster our services as we grow.’

To support elderly customers who otherwise face challenges while ordering online, Jalongi has introduced an IVR-supported call centre for customers to place orders and seek assistance.  To improve ordering experience, Jalongi is launching native mobile apps for iOS and Android before Diwali 2020.

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