Swiggy, a prominent player in the food delivery industry, found itself under scrutiny following allegations from users who claimed that the platform was rounding up order amounts, resulting in an additional Rs 3 charge on their bills. The initial complaint surfaced on social media, prompting a wave of users to investigate their order history, revealing identical charges.
Now Deepak Shenoy, the founder and CEO of CapitalMind, expressed his own encounter with the problem, exclaiming, "Wow, this is indeed fraudulent! I've personally experienced the same issue with Swiggy. My last order amounted to 255.60, yet they billed me 259?," he pointed out.
The issue gained prominence following a complaint by a Twitter user, kingslyj, on September 21, on the X platform (formerly Twitter). kingslyj alleged that Swiggy had overcharged him by Rs 3.09, instead of rounding up to the nearest rupee by adding 9 paise, a practice commonly observed elsewhere. In his tweet, he highlighted, "I recently observed that all my Swiggy transactions were rounded to whole figures, while other card transactions still included paisa amounts. Upon investigation, it was revealed that Swiggy used to charge exact paisa amounts in the past but has now adopted a 'salami slicing' approach."
"We confirm no customers have been overcharged and they have paid the correct amount. This was due to a tech bug, which we have fixed. We continue to deliver thousands of orders every minute to our customers,” a Swiggy spokesperson said.
Nevertheless, kingslyj maintained his skepticism and responded by stating, "Furthermore, Swiggy is asserting that @RBI is compelling them to extract crores of rupees from their customers annually. In what realm does surreptitiously taking money without prior notice 'eliminate undue inconvenience'?"