BigBasket Expands Strengthens Its Pan-India Coverage

The company has expanded coverage to 18 different regions across India in 2021 and significantly enhanced its market presence on the national level.

BigBasket has expanded its pan-India coverage in the last one year and is now delivering in 18 new Tier 2 and 3 cities of Bhubaneswar, Guwahati, Jamshedpur, Anand, Rajkot, Ambala, Tiruvallur, Chengalpattu, Raipur, Bhilai, Allahabad, Kota, Kakinada, Nashik, Kolhapur, Rajahmundry, Amravati and Tumkur. The company records over 7 million customers orders per month and the demand has considerably gone up in the post-COVID scenario.

There has been a change in consumer buying behaviour during the COVID-19 pandemic. The shift is more marked in Tier 2 and 3 cities with people choosing to order online primarily for better safety. Apart from safety and short delivery window, the added benefit with BigBasket include over 30,000 products which range from fruits and vegetables, pulses, meats, juices, spices and tea to toiletries, kitchen essentials, electronics such as LED bulbs, baby products, and much more.

The expansion of BigBasket's coverage is also taking place in the form of Fresh stores, the physical retail outlets established by the company. The first store was launched in Bangalore in 2021, and the company aims to open 200 stores by end of 2023, and further expand to a network of 800 stores by 2026.

Speaking about this, Shashi Shekhar, National Head – Tier 2 cities, BigBasket, said, “BigBasket is now present in 18 more cities across all regions, and we have been constantly expanding our network and range of products pan India. The demand for doorstep delivery of high-quality groceries and fresh food items increased tremendously during the pandemic. As the leading online supermarket, we are committed to making our services available to as many cities as possible. Our on-time delivery, a no-questions-asked return policy and competitive prices apart from the availability of a wide range of products, are propositions that have made us the first choice of millions of customers across Tier 1 cities. Now, customers in Tier 2 and 3 cities can also get the same service and we will expand this network steadily in the times to come.”

BigBasket is trusted by consumers for its assurance of quality, prompt service, and safe delivery of products. This trust has only increased in the post-pandemic scenario as evidenced by the numbers. The company takes all necessary precautions such as disinfecting and sanitizing workstations, warehouses, delivery crates and other equipment on a regular basis.

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