Latest Articles in customer experience
ChrysCapital buys ResultsCX from One Equity Partners
ChrysCapital is a leading private equity advisory firm with a successful track record of investing in technology services, financial services, pharma and consumer services. One Equity Partners ("OEP") is a mid-market private equity firm focused on the industrial, healthcare, and technology sectors in North America and Europe.
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ZingHR LaunchesCustomer Experience Transformation
Taking this input ZingHR went back to the drawing board and revised their implementation methodologies to become lean, agile, more process-driven and scalable to the needs of the customers
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The Future Is Now: Low Code Platform Makes Developing A Video Meeting App Surprisingly Easy
For some quantitative perspective, a report by Research Nester suggests that the global enterprise video conferencing market is expected to touch US$ 7.94 Billion by 2023 as compared to US$ 3.85 Billion in 2015, clocking a CAGR of 7.44% over the said time frame
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Onsurity Onboards Superangels
Onsurity’s vision is to democratize healthcare and with their tech first platform they are also giving SMEs an equal playing ground to attract and retain talent.
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Four Key Steps To Enhance Customer Experience With Artificial Intelligence
People only interact with customer service when they have a problem they need the business to solve
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Freshworks Launches “Freddy”: An AI Engine to Enrich Customer Experience
Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions
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8 in 10 Consumers Willing to Pay More for a Better Customer Experience as Big Businesses Fall Short of Expectations
There is a positive correlation between investment in digital customer experience initiatives and customer satisfaction and willingness to spend more.
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Want Great Customer Experience? Get Better at Digital Sensing
Instantly send relevant and targeted communication via multiple channels through a unified communication platform.
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Customer Experience: How to Leverage Digital Data in the Hospitality Industry?
Ultimately, hotels have an opportunity to create loyal customers and to future-proof their marketing strategies. Making use of big data, current digital technologies, and customer-centric innovation are the only ways to satisfy today’s savvy travelers.
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