Food delivery giant Swiggy faced criticism as users accused it of rounding up order amounts and adding an extra Rs 3 to their bills. The issue, first raised by a user on social media, prompted others to check their order history, confirming similar charges.
However, Swiggy responded, stating that it was a 'tech bug', and that customers had been charged correctly. The company assured users that the issue had been resolved.
According to media reports, the company confirms that no customers have been overcharged and they have paid the correct amount. This was due to a tech bug, which they have fixed.
The issue gained attention on social media, with users sharing their experiences and expressing dissatisfaction. Swiggy, in response, clarified that the discrepancy was due to a technical issue and assured users that they had not been overcharged as they continue to deliver to many customers.
The incident highlights the scrutiny faced by food delivery platforms over transparency and billing accuracy.