Advertisement

ResultsCX Acquires Bulgaria’s 60K, Intends To Expand Europe, UK

ResultsCX is based in Florida and serves clients in the health insurance, media, telecommunications, retail, technology, and financial services industries, among others

Customer experience management (CXM) firm ResultsCX acquires Bulgaria-based CXM player 60K for an undisclosed sum on Thursday in an effort to expand its operations in the UK and Europe. In addition, the company established its European region headquarters in London.

Rajesh Subramanium, the chief executive officer of the CXM company said, “As companies seek to improve their customer experience, increase revenue and lower costs, especially during these highly inflationary and uncertain economic times, this acquisition will help us better meet their needs.”

ResultsCX is based in Florida and serves clients in the health insurance, media, telecommunications, retail, technology, and financial services industries, among others.

While the company primarily operates in key geographies such as the United States and Asia, it expanded its presence in Latin America in March by opening a contact centre in Tegucigalpa, Honduras. It also announced plans to hire and train 400 permanent contract employees to provide services for a Fortune-50 healthcare insurance client.

ChrysCapital, an India-focused private equity firm, purchased the firm from middle market PE player One Equity Partners in October of last year. According to the company, ChrysCapital's experience in technology made the private equity firm a good fit for ResultsCX, which has also invested heavily in artificial intelligence and digital customer experience solutions to power its operations.

CXM employs over 20,000 people in North America, the United Kingdom and Europe, India, and the Philippines, and has hubs in over 20 countries.

While 60K, founded in 2008, provides CXM services to clients in the media and entertainment, digital commerce and retail, and travel industries in the UK, Europe, and America. Over 1,300 people work for the company.


Tags assigned to this article:
investment acquisition

Around The World

Advertisement