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Suman Reddy

Suman Reddy is managing director of Pegasystems in India. Pegasystems Inc. is a Nasdaq listed company that develops agile and strategic applications for sales, marketing, service and operations.

Latest Articles By Suman Reddy

Why AI is the Secret Force Behind Real-Time Customer Engagement

An Australian telco, Telstra, deployed AI in its customer service practices, resulting in a 30 percent reduction in customer complaints, and improving customer service advocacy by a 180 percent.

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