iGenero, an end-to-end digital marketing solutions provider have added another dimension to its portfolio of services through the introduction of B51 (www.b51.in), a chatbot offering which is envisioned to be a humanoid.
It will be rebranded and reprogrammed as per individual brands business, culture and requirements.
Aditya Gupta, CoFounder of iGenero said, “B51 will help brands in providing real-time customer support, lead generation, drive traffic to brand communities give brands a multi-channel presence. However, in the long-term B51 will be programmed to gauge emotions and respond to the customer in the same state of mind they are in. Increasing customer engagement manifold and providing brands a 24/7, 365-day brand ambassador.”
Chatbots will be integrated on already established messenger platforms like FB Messenger, Whatsapp, Slack or on the present website eradicating the need for downloading another app.
B51 will help the brand transcend their customer service to 24/7 convenience. All the streamlined services of the brand can be taken care by the chatbot, eliminating human error and time constraints. It’s encoding reduces the lag between question and response, giving the end customer a feeling of spontaneity and attention.
Its memory feature enables it to remember customers giving it a personal touch and elevating level of brand loyalty. B51 can be integrated seamlessly across platforms like FB Messenger, Telegram, Slack, Twitter or your own website and CRM software.