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Anjli Jain

Anjli Jain is the Managing Partner at EVC Ventures, a $50 million Chicago based Venture Capital fund focused globally on growth stage startups.

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The Future of Conversational AI & Chatbots

Envision artificial intelligence and cognitive power like an object in your grasp, a robot, or even in the walls of an operating room, meeting room or rocket.


In recent years, advances in artificial intelligence have caught the public attention and have led to the widespread acknowledgment of AI-infused assistants. Nonetheless, this pace of innovation accompanies expanded uncertainty about where the technology is going and how it will affect our society.

One of the clear regions of an agreement is that propelling the capacity of computers to interact with us in a more natural way is critical for the AI-human relationship to achieve its fullest potential.

In the mid-1960s, scientist Joseph Weizenbaum developed the first chatbot program. Eliza was intended to simulate a conversation by utilizing pattern matching and substitution methodology to give the deception that the program comprehended what the individual was asking.

Today, chatbots can provide a sense to the user that they hear you and understand you. We encounter chatbots being used as a part of retail to answer basic inquiries on a website, to help oversee patient care, or even in social media. Be that as it may, despite everything they don't replicate the interplay of two people communicating. Even though there is incredible potential for growth, chatbots should overcome a few hurdles before it is completely functional and truly driven by artificial intelligence.

As people, a conversational UI enables us to interact with an application in a way we interact with people. A goal can be communicated in various ways so we don't need to memorize the correct series of actions important to perform a task.

The Curious Case Of NLP

Then again, applications don't have issues remembering undertakings and "natural" language isn't natural to a machine by any means. The structure and predictability of APIs provide efficiency and steadiness. Natural language is excessively unstructured and uncertain. Thus, natural language processing (NLP) is computationally costly.

There comes a point where the NLP cost ends up being insignificant with respect to the general processing time of the API call. It may be difficult to envision NLP getting to being accurate and sufficiently fast for the processing time to become insignificant, but if we go back in time, you'd most likely experience considerable difficulties imagining visual processing becoming accurate and sufficiently fast to power self-driving cars.

If all the chatbot forecasts end up being valid, most applications will probably have elements of a conversational UI built in for their human users. This will drive the interest for NLP specialist co-ops and prompt huge upgrades in the speed, accuracy, and availability of natural language processing.

By then, the move from conversational UI to conversational API will be trivial. With a couple of changes to oblige distinctive output formats, the conversational UI and the conversational API for an application could be one and the same. If API consumer applications can talk the same language as end-users, you should expose the same interface to them.

What's To Come 

Envision artificial intelligence and cognitive power like an object in your grasp, a robot, or even in the walls of an operating room, meeting room or rocket. Let’s say I’m an entrepreneur and I need to see who is in a room, who is taking looking at whom, who is in a clique with each other or conversing with each other. I'd have a cognitive assistant in the walls. Interesting, right?

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house

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