PhonePe, India’s digital payments platform has introduced a new chat feature on its app for an integrated experience within the money transfer flow on the app. The new feature enables the users to have a conversation with each other while requesting money or confirming the receipt of payment by the PhonePe app itself. The chat feature is also significant as it facilitates keeping track of transactions via the conversation history.
The feature has been rolled out to all the 185+ million PhonePe users with both, Android and IOS operating systems. The early response has been quite well with as users have been posting more than 2 million new text messages on PhonePe every day.
The feature is simply accessible by opening the PhonePe app and selecting a contact the user wishes to chat with. The user is supposed to tap chat to type the message for desired recipient and click send to make a payment.
Rahul Chari, Co-Founder & CTO, PhonePe said, “PhonePe chat makes it really easy for our users to send money to their contacts while having a conversation. A user’s transaction history on the PhonePe app is displayed in the chat flow, making it a highly engaging experience. In the coming weeks, we will enhance PhonePe chat with features like group chat which will make it easy for users to request/collect money from friends and family on the platform.”