Paytm has announced a unique ‘Zero Cancellation Charge’ that will allow users to claim a 100 percent refund on their bus tickets even if they cancel the ticket as late as 6 hours before departure.
For a nominal fee starting from 34 rupees a ticket, customers will have the option of planning their trips well in advance without the fear of exorbitant cancellation charges in case of any last minute changes. The additional fee would go as a premium to Paytm’s insurance partner and enable instant refund to customers’ Paytm Wallet in case of ticket cancellation. Bus operators in India charge as high as 100 percent as cancellation charge if the ticket is cancelled up to 6 hours before the journey.
Speaking at the launch, Abhishek Rajan, vice president of Paytm said, “We have seen significant traction from consumers on our travel marketplace since launch. Our goal has always been to constantly innovate and provide consumers unique solutions at an affordable cost. Introducing zero cancellation charge on bus ticket bookings will help thousands of consumers book their travel well in advance as they would not have to worry about high cancellation charges in case of changes in their travel plan.”
Paytm’s travel marketplace enables users to search and compare buses, select their preferred seats and book bus tickets in a fast, secure and convenient manner. The travel vertical has registered exponential growth in recent months, with its bus tickets business turning break-even. With this latest initiative, the company is inching a step closer to its vision of building the country’s largest cashless travel ecosystem.