Neuron7.ai, a leading innovator in AI-powered customer and field service software, has raised $10 million in Series A funding led by Battery Ventures and Nexus Venture Partners. Bill Binch, Operating Partner at Battery Ventures, will help accelerate the company's growth by joining its board of directors.
Customer and field service organizations are significantly impacted by the following three industry trends:
An unprecedented skills shortage due to a tsunami of baby boomers retiring, creating huge losses of “tribal knowledge” of products and customers.
Products such as high-tech electronics, medical devices, and industrial manufacturing equipment are growing more complex and harder to support, every day.
Customers increasingly demand instant answers, often via self-service portals and chatbots.
These challenges are growing more acute with the economic downturn looming, and service operational excellence and profitability will be even more in focus.
Neuron7 leverages Artificial Intelligence (AI) and Natural Language Processing (NLP) to help service organizations overcome these challenges and greatly improve service metrics like first-time fix, tribal knowledge capture, faster turnaround times, call deflections, and customer satisfaction. The Neuron7 Service Intelligence Platform is a cloud-based service that extracts intelligence from the two biggest sources of knowledge in an enterprise - its data and its people. This “Collective Intelligence” is turned into actionable predictions that help people diagnose and resolve any issue in seconds, no matter how complex the issue, and no matter how experienced the service person is.
“Knowledge in an enterprise is siloed. Support, field service, and engineering expertise is spread across systems, data and experts” said Niken Patel, CEO of Neuron7.ai. “Re-thinking the way knowledge/intelligence is captured and shared across silos in the enterprise, Neuron7.ai creates an enterprise-wide Resolution system of record.”
Neuron7’s differentiation is the end-to-end nature of its Service Intelligence platform, and how elegantly the platform captures tribal knowledge. Seamlessly integrated with existing customer service systems like Salesforce Service Cloud, ServiceNow, and Microsoft D365, customers can start using the platform to address their immediate service pain points, in the channel they want to focus on.