Medlife, NetMeds, Others Run At 50-70% Capacity In Trying Circumstances
With increased consumer demand, online medicines being ordered are getting scarce. Despite the fact that warehouses are open and delivery staff is moving freely, they are operating way below their optimal capacity
Due to the progression of the lockdown across the country, online drug stores, including 1MG, Medlife and NetMeds, are working at 50-70% of their optimal capacity. These health-tech startups are confronting issues related with either the movement of merchandise from one place to other or the acute shortage of manpower.
Despite the fact that warehouses are open and delivery staff is moving freely, they are operating way below their capacity. “We are operating at about 60%, a steady increase of capacity with mail orders resuming in parts,” said Ananth Narayanan, Co-founder and CEO of Medlife. “Given the nationwide lockdown, there is still a shortage of on-ground personnel reporting to work,” he added.
Narayanan added that in order to boost attendance, the organisation was giving free facemasks and hand sanitizers to delivery personnel. Medlife has likewise also deployed doctors at all fulfilment centres and sanitizing its facility offices at regular intervals to guarantee safety. The company said that the orders for immunity boosting and some other categories of medicines, have doubled up in the past few weeks. While masks and hand sanitizers were in high demand earlier, online orders for other medicines are regularly increasing now.
Prashant Tandon, Founder and CEO,1MG, said, “The company was seeing an increased number of orders, but logistics, especially intercity movement of goods, was still slow.” He added, “It is operating at just 60% of capacity.” NetMeds revealed that it had been delivering at more than 14,000 pin codes as of now and was continuously including more with each passing day since their courier partners are back with taking new orders. “Initially delivery was a challenge, but now I’m happy to report that most of our customers have been able to get their medicines and other essentials without any problem,” said Pradeep Dadha, Founder and CEO of NetMeds.
The company in order to deliver essential items in cities like Ahmedabad and Pune has joined hands with Reliance Retail. In spite of the best endeavours of online drug stores to re-establish deliveries, online purchasers are reporting a shortage of such items. As indicated by a survey conducted by network stage LocalCircles, 74% of respondents said they couldn't get most or any things by means of online drug stores. A similar survey regarding the availability of medicines at offline stores, through offline stores, just 5% of respondents said that they couldn't procure most or all the things.
In spite of online deliveries of essential items being encouraged, Local Circles revealed that online buyers are facing difficulty since their orders were either being delayed or are altogether being cancelled.