Goibibo Enables Guest Houses, BnB's and Budget Hotels to Collect Digital Payments from Walk-in Guests
Properties range from budget hotels, Guest houses, BnB's, alternate accommodation, homes, villas, cottages, houseboats etc. It is estimated that there are more than 100,000 such long tail accommodation units in India that lack access to digital payment solutions.
the backdrop of the demonetization drive, Goibibo has launched a feature for
its partner properties to collect online payments from their walk-in and
offline customers. There is no requirement of POS machines. This is a secure
and scalable feature launched by Goibibo for its partners.
85% of accommodation booking is offline in India. There is a significant volume
of properties in India that have a large percentage of walk-in guests. Also
these properties do not have access to POS machines or digital payment
instruments. Goibibo has solved this very problem by enabling 9000 properties
in the first phase.
Properties range from budget hotels, Guest houses, BnB's, alternate
accommodation, homes, villas, cottages, houseboats etc. It is
estimated that there are more than 100,000 such long tail accommodation units
in India that lack access to digital payment solutions.
Walking in customers can pay at the hotel via Credit and debit cards, EMI
linked payments, Net banking and a host of wallets. Unlike wallets, this
channel does not have any payment limits.
The process to collect online payments from a walking in guest is as follows:
The property manager uses Goibibo's business dashboard to generate a real time payment
link that is sent to the customer's mobile phone. The customer uses the link on
his/ her mobile phone to make the payment online via Debit/ Credit card or
Netbanking or Wallets. All of this is 3D secure based transaction. The
hotel is notified real time of the success or failure of the payment and
similarly the customer is notified too. Goibibo then settles the payment to the
Says Ashish Kashyap, Founder & CEO, ibibo: "We at ibibo welcome
demonetization and digitization of transactions. Our mission is to organise the
accommodation and transportation industry. This payment feature for offline use
case is a step in this direction. Online travel is one of the few industries that
has 100% of its transaction in a digital format. By launching this feature, we
are catalyzing the movement from offline to online and at the same time solving
problems for the hotel industry."