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Ajay Kolla

Ajay Kolla is the Founder & CEO of

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Emotional Intelligence – The Key to a Successful and Happy Business

Women are in a better-placed to utilize their Emotional Intelligence as they have the ability to accept emotions thus helping them to connect much better with their colleagues.

Emotional Intelligence contributes to a better and happier workplace but the impact might not be evident. Employers need to create an environment that people would want to be a part of, where employee satisfaction is also met. Over a period of time it is likely to result in reducing conflict, anticipating employee needs better, and in making employees work together through a better appreciation of each other’s contributions.

By being better connected on an emotional plane to their employees and their driving forces like motivation, aspirations and apprehensions; leaders can create work environments that are conducive to enhanced productivity. By understanding the employees’ desired outcomes from their jobs, leaders can better–synchronize personal and business goals in their teams. This ensures a happy employee who is driven by motivation and appreciation.

An emotionally invested leader can also manage change and its impact better by utilizing their social skills and their ability to empathize. Hence, only a leader with a developed sense of Emotional Intelligence can bring a greater sense of involvement to the table. His ability to understand and manage employees’ aspirations and apprehensions would help him in encouraging his employees, finding ways to make them happier, and in keeping effective conflict resolution mechanisms in place.

Emotional Intelligence helps leaders in getting to the root of over or under-performance. It helps them to communicate and connect with the employees at their level; and also to be involved in the employees’ appraisal and further development. Similarly, feedback too can be delivered in a better manner by understanding an employee’s ability to accept criticism, making it lighter yet professional.

Being emotional and possessing emotional intelligence are two wholly different attributes. While Indians in general are considered to be more emotional than their Western peers, when it comes to emotional intelligence, the Westerners have an edge simply because they are more aware of it, and hence better able to leverage it. In simple terms, Emotional Intelligence is the ability to understand and manage one’s own emotions and those of the people around. With Indian companies not emphasizing enough on Emotional Intelligence, the leaders here need to focus on this aspect. This not only adds to workplace productivity but also makes it more engaging that adds to the happiness quotient of the organization.

How women can be happier in their work environment Emotional Intelligence
Women are in a better-placed to utilize their Emotional Intelligence as they have the ability to accept emotions thus helping them to connect much better with their colleagues. This not only helps in engaging the employee towards organizational goals but it also ensures that they feel being taken care of when they have someone to talk to (on an emotional level), in the organization; leading to an increase in the happiness for the workforce of the company.

A great example of women using their Emotional Intelligence is Ms. Chanda Kocchar’s Emotional Intelligence-centric approach that has led ICICI Bank to launch their work-from-home initiative for women. This was a practice that was earlier confined only to the IT industry. The flexibility provided by the organization in a way indicates the organization’s trust in its employees and confers them with the required space to work without restraint. Hence, when programs and policies are set in tune with the employees' expectations, it ultimately leads towards a happier and more dedicated workforce.

Interestingly, the male reserve doesn’t lend itself well to being emotionally involved and thus delivering on one of the biggest components of Emotional intelligence, namely empathy. However, in recent times, several male led organizations are placing an increasing emphasis on Emotional Intelligence and its role in the workplace; understanding the need of the employees and reaching out to them paves way towards a more allied workforce.

In a nutshell, understanding the reasons that are stopping high-potential employees from performing at their best, or worse to stop working, and implementing initiatives aimed at addressing those reasons is the best way of improving business while also creating a happier workforce.

Disclaimer: The views expressed in the article above are those of the authors' and do not necessarily represent or reflect the views of this publishing house

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