With social distancing norms and restrictions, several restaurants and QSRs are operating under specific safety guidelines issued by the government to ensure safe dining. To help their customers avoid queues and to enable convenient ordering, Gurgaon-based offline2online commerce and fintech platform DotPe has partnered with McDonald’s India – North and East. The platform is currently offering its digital ordering solutions fully integrated with a payment gateway in all the restaurants of McDonald’s across Delhi-NCR.
A technology startup, DotPe provides neo digital transformation and commerce solutions to restaurants and food and beverage brands. By offering its QR code and WhatsApp based scan-order-pay solution with direct communication and digital ordering management technology, it can assist restaurants to ensure streamlined business operations while following the social distancing norms and make customers feel safe through minimal human intervention while ordering and settling their bill. As part of its association with McDonald’s India – North and East, DotPe has placed QR code across all key restaurants.
Shailaz Nag, Co-Founder and CEO, DotPe in a statement issued said, “Since social distancing is the new normal, customer safety remains the prime importance for every restaurant and brand. By using our QR Code & WhatsApp based scan-order-pay solution, customers can avoid multiple human interventions, maintain social distancing norms and safety while dining in and/or ordering takeaways. We are quite thrilled to team up with McDonald’s. We are confident in seeing significant business upticks, given the relevance of our solution to the current times.’’
Customers can scan the QR code prominently displayed in the restaurants from their mobile phones and can view the menu through their phone browsers just like an e-commerce catalogue. The customers can order from the catalogue while remaining seated and can make the payment through the phone using any medium including UPI, PayTM, Google Pay or Card. The order-related communication will further take place over the customer’s WhatsApp number, from the WhatsApp business account of McDonald’s.
Speaking on the association, Robert Hunghanfoo, Head, CPRL (Connaught Plaza Restaurants Pvtoperates McDonald’s restaurants in North and East India), said, “Our priority is ensuring the safety of our customers and providing a safe, yet convenient experience, whether it is dine-in or take away. With DotPe’s Scan-Order-Pay technology, we are committed to providing a safe and contactless experience to our customers.”
Currently used by prominent food & beverages chains, DotPe envisions onboarding one million merchants over the next few months to leverage its contactless dining solution and revolutionise retail and dining in the country.