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Capgemini Digitizes Barry Callebaut, the World’s Leading Chocolate Maker

Capgemini completes migration to Google’s G Suite across more than 30 countries while enabling Barry Callebaut to respond to customer needs more quickly due to improved information flow throughout its digitized workplace.


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Capgemini, a global leader in consulting, technology and outsourcing services, has enabled Barry Callebaut, the world´s leading manufacturer of high-quality chocolate and cocoa products, to maximize the value of Google’s G Suite in more than 30 countries. The one year migration project has also seen Capgemini provide strategic, technical, and change management services to support Barry Callebaut’s close to 10,000 team members around the world. The resulting improvements in real-time communication and document control plus the ability to work together seamlessly as one team wherever colleagues are based, has enabled greater responsiveness to meet customer needs.

As a business to business (B2B) company, Barry Callebaut needed to equip its workforce with the right collaboration tools in order to provide anytime, anywhere, any device real-time capabilities to its virtual teams across the globe. The company chose Capgemini to implement Google’s G Suite across the entire organization in order to create a mobile-friendly environment, enabling them to respond quickly to customer requests and manage content in real-time.

“We chose to work with Capgemini because of their experience and comprehensive approach to a global roll-out. Capgemini has a unique collaborative change management style, extensive project experience and end-to-end expertise for every stage in the implementation process,” comments Steven Vandamme, chief information officer of Barry Callebaut.

Peter Boone, chief innovation officer at Barry Callebaut is convinced: “We can now really build on each other’s thoughts and I think that this has also improved our levels of service and the kinds of products we offer to our customers.”

In an environment where widespread digitization has introduced needs that can no longer be addressed through traditional methods of delivering workplace services, enterprises need to rethink the way they address employee satisfaction, collaboration and productivity. Collaboration technology is integral to remaining innovative in today’s digitized workspace. The teams at Barry Callebaut now have full control over information exposure and are able to manage internal and external flows of data.

Capgemini has worked with Barry Callebaut since 2012. The two companies continue to work together on the creation of new collaboration tools and the implementation of additional applications hosted on Google Cloud Platform, in order to ensure Barry Callebaut’s teams are well organized and even more

With annual sales of about 6.8 billion dollars in fiscal year 2015/16, the Zurich-based Barry Callebaut Group is the world’s leading manufacturer of high-quality chocolate and cocoa products – from sourcing and processing cocoa beans to producing the finest chocolates, including chocolate fillings, decorations and compounds. The Group runs more than 50 production facilities worldwide and employs a diverse and dedicated global workforce of close to 10,000 people

Capgemini is present in over 40 countries and is a global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of 12.5 billion euros. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness.

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