Pandemic years have transitioned consumer behavior towards urgency that has created a surge in demand for quick delivery services which has in-turn led to several players entering 10-minute delivery and same-day delivery segments. Today what we see as a game-changer, Borzo (erstwhile WeFast), a global logistics player has been acing it since 2012.
With growing customer preference to order products from platforms that promise faster delivery and dissatisfaction with longer service delivery, Borzo addresses this challenge by equipping and empowering SMEs with fast, precise and same-day delivery serving all the pincodes of a particular city. Currently, Borzo serves 14 Indian cities - Mumbai, Delhi/NCR, Bengaluru, Hyderabad, Ahmedabad, Chennai, Kolkata, Pune, Surat, Jaipur, Goa, Indore, Bhopal and Chandigarh with a network of over 18,000 courier partners and has shown promising growth of 100% YoY increase in active couriers in 2021-2022.
Borzo’s B2B initiatives aims to ease the supply chain burden of SMEs by providing seamless logistics operations and ensuring that the parcels are delivered on the same day intra-city. Borzo’s technology ecosystem for SMEs ensures that SMEs investment to build own supply chain infrastructure is minimal to none.The ecosystem for SMEs will have 3 key differentiation:
⮚ Automation for business platform - Free API integration & CMS Modules to integrate with the App/website
⮚ Same Day COD remittance - Courier partner will directly transfer/deposit the COD amount to business account within 24 hours
⮚ Delivery partners are assigned in less than 5 minutes of order placing and Pickups are done within 10-35 minutes. The process can be tracked in real-time.
Borzo has been performing more than 3 million deliveries a month. The ever increasing delivery numbers has convinced Borzo to strengthen B2B offerings which will enable SMEs minimize warehouse cost challenges as orders are dispatched from shelf quickly, generate repeat orders due to enriching customer experience, and provide competitive edge which allows businesses with a free-hand to focus solely on fulfilling demand.
“We at Borzo believe that the SME segment forms the core of the Indian economy. It has been our philosophy to enhance ‘Ease of Business operations’ for SMEs and become partners in their growth. Fast internet and smartphone access have changed customer perception about deliveries. Now, Local businesses have to equip themselves to fulfill the growing same day delivery demand by being fast, precise and cost-efficient. Cities are not uniform, routes are not uniform, types of deliveries are different hence SMEs require strong logistics support to enable their growth and push economic advancement. Our initiatives will precisely do that by adding value to business operations” said Devesh Gangal, Country Marketing Manager, Borzo India.